Return Policy

 

Return/Refund Policy

Because our products are perishable and for the safety of all of our customers, all food sales are final. Afia will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the food you receive, please inspect the contents as soon as the order arrives. If there are any issues with your order upon arrival please reach out to us immediately at info@afiafoods.com or by filling in the contact us form with you order number.

How long will my order stay fresh? 

Our products come frozen and shipped on dry ice. Once they arrive, both Falafel and Kibbeh are good to stay in the freezer for up to 18 months from the production date.

When will my package be shipped? 

We ship on Mondays. Orders placed by midnight on Sunday ET will be shipped out on Monday.  That said, while we make every effort to send your Afia order on the first possible ship date, we ask that during high volume spikes, you allow up to 10 business days for us to process and send your order. Please know that we very much appreciate your patience and understanding!

How will my order come packaged?

Since the Falafel and Kibbeh are shipped frozen, your order will arrive in a box lined with a custom cooler packed with dry ice.  All orders are shipped with 2 day transit.  Gift notes and gift wrapping are not available at this time.

Can I order different flavors?

Our Falafel and Kibbeh are available in multiple flavors, and are sold in packages of 6 or 12.  You are welcome to try them all and let us know your favorite!

Can I ship to multiple addresses in one order?

Unfortunately, you cannot ship to multiple addresses in one order.  In order to ship to multiple addresses, we ask that you enter each address as an individual order.  If you create an “account” on our site, your info will be saved, so you won’t have to type in your information over and over again!