Frequently Asked Questions

Curious to learn more?  Hopefully we can answer your question below, but in case you do have an additional question, please email us directly at info@afiafoods.com, or complete the form on the Contact Us page at the bottom of this site page.

Shipping Questions

Because the food is frozen, and for safety purposes, we do not accept returned product.  If you have any problems with your order, please fill out the Contact Us form here.

Since the Falafel and Kibbeh are shipped frozen, your order will arrive in a box lined with a styrofoam cooler packed with dry ice.  All orders are shipped with 2 day transit.  Gift notes and gift wrapping are not available at this time.

Our products come frozen and shipped on dry ice. Once they arrive, place your items in the freezer.  Both Falafel and Kibbeh are good to stay in the freezer for up to 18 months from the production date.

Our shipments are sent out on Mondays, Tuesdays and Wednesdays with the cut off for shipments shipping on Wednesday being Tuesday night at midnight EST.  That said, while we make every effort to send your Afia order on the first possible ship date, we ask that during high volume spikes, you allow up to 10 business days for us to process and send your order. Please know that we very much appreciate your patience and understanding!

Unfortunately, you cannot ship to multiple addresses in one order.  In order to ship to multiple addresses, we ask that you enter each address as an individual order.  If you create an “account” on our site, your info will be saved, so you won’t have to type in your information over and over again!

Food Questions

Yes, the beef protein used in our products is strictly Halal.

Yes, the Kibbeh is ready made. After removing the Kibbeh from the freezer, heat the pieces in the oven at 425 degrees for 10-12 minutes, with an option to broil for them 3-5 minutes for an extra crunch.

The standard 9 ounce package contains an average of 8 Kibbehs, but it does vary slightly because of weight. 

Popular question!  The answer is that there's at least a couple ways to pronounce Kibbeh.  In our native Arabic, we pronounce it as "KIBB-ay" but it can also be pronounced "KIBB-uh."

Yes, the Falafel is ready made. After removing the Falafel from the freezer, heat it in the oven on 425 for 10-12 minutes, with an option to broil for 3-5 minutes for an extra crunch.

Yes!

Yes, all of the Falafel flavors are vegan, with the exception of the Three Cheese Falafel which contains dairy.

Yes, all flavors of the Falafel are gluten free.

The standard 9 ounce bag of Falafel contains 15 pieces of Falafel.

While heating up the Falafel and Kibbeh in the microwave, oven, and toaster oven are all good options, we do recommend the oven and toaster oven for best results.  The crunch from baking is extra delicious!